Complaints Procedure
Customer Service
At Vandoo we pride ourselves on our customer service, we have many testimonials on our website and in our offices from many of our happy customers.
If for some reason you feel we have let you down and you are dissatisfied with the service you received we would ask you to email or write to us with your experience outlining your issue in full to either of the below addresses.
Post
Vandoo Ltd
5 Union Court
Liverpool
L2 4SJ
Complaints Procedure
- We will acknowledge receipt of the complaint by customers preferred method within three working days
- We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved
- We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at:
www.financial-ombudsman.org.uk/contact/
Non-financial complaints can be directed to Trading Standards - The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk
What Our Customers Say
Mark Dempsey
Hired a 3.45 recently to move my daughter to her new home, the van was great to drive, spotlessly clean and I could link my phone! Spotify!
Chris and his staff went above and beyond and we're a great help to me
Amanda Kel
I was in need of a six seater crew cab van to take me and my family on a uk break away, with having used Vandoo before I knew how easy the hire was going to be, from the moment I contacted them they were there for everything I needed when I called or emailed.
Joe Warren - Beck
Rented a van and they were brilliant, fast, very knowledgable, nice guys and I needed to bring it back early and they agreed to reimburse me for a day that i’d not needed without having to do that so top company and guys.
Very grateful. Used them before and will again 100%
© Vandoo ltd. Registered address 5 Union Court Liverpool L24SJ – Company no. 12345678
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